We are looking for a Field Service & Support Engineer to service existing customers, Ensuring of the operational after sales and service business power quality in the area of Asia Pacific, as well as other region for special requests. That includes the tasks of 2nd level technical support, onsite interventions, in house repairs/analysis, spare part management, create and maintain of service documentation, support & training of local service partner.
To manage and support after sales/service business power quality in the Asia pacific, as well as other regions on special request
Up to 50–60% travel time – fluctuating with service requirements
To provide technical support, in house repairs/analysis for power quality products
Organize, perform onsite interventions across APAC and Support Sales Team for on-site Maintenance contracts and repairs in Singapore
Coordinate between Sales & Quality departments regarding warranty claims
Responsible for service & exchange stock, spare parts/ safety stock management and monthly reporting
Support & training of service partners. And Maintenance and creation of requested service documentation, check lists and templates
To monitor and update all service cases in CRM
Responsible for CRM management console
Prepare & provide plan cost and actual cost for service cases to Head of Service and quotation to Sales Department
Possess in-depth of Electrical/ Electro knowledge and application
Several years’ experience in customer support (contact with customer in field)
Diploma/degree in engineering course (Electrical, Electronics, Electro-Mechanical or Mechanical)
Minimum 3 years technical experience in the field of industrial products
Safe handling of modern IT resources
Good interpersonal and communication skills, Good command of English language
Well-versed in basic MS Office tools (eg. Word, Excel) and SAP (preferred)
Good follow up and consultative approach attitude
Able to work independently, customer-oriented, team player
Quality and safety awareness
We believe in fair remuneration in line with the market. With a variable performance-related bonus, everyone participates in our success. Personal accident and health insurance provides peace of mind in case the unthinkable ever happens.
A flexible working model gives us the opportunity to be there whenever our customers need us.
Our vacation days go beyond legal requirements so that we can recharge our batteries and find new inspiration.
We encourage lifelong learning and provide employees with targeted support for their individual training needs.
We are committed to hybrid working from home or on the road. A modern IT infrastructure ensures we are ready to support new ways of working.
Operating flexible working hours, working part-time or from home, we ensure the work-life balance is respected.
Singapore § Tokyo § Taipei § Bangalore
We are looking ahead to a bright future.
Start your journey with us.
