Our guidlines to improve processes and motivate our staff
“It is both a management concept and a tool for solving problems. It is also a guiding principle for the working behavior of the staff. It encourages employees to self-internalize and to self - motivate themselves so as to own the total process until the desired outcome is achieved. The continuous cycles of ownership, focus, and on-time corrective action result in cooperation and learning. Outcome is attained with enthusiasm, passion and without blaming others”. (Ah Bee Goh, COO)
Constant, rapid change is a defining characteristic of the modern world. To compete successfully in this environment means to never cease developing and to continuously adapt to new demands. For the Schaffner Group, its long-term Operational Excellence initiative, as part of the Group’s overall strategy, is therefore a key factor for lasting success. At its heart are two guiding principles: ROFO and Continuous Learning.
ROFO (Responsibility, Ownership, Focus, On-time corrective action) means every employee must take responsibility for processes and persevere until the desired outcome is achieved. The principle of continuous Learning encourages all of Schaffner’s people to always pursue new knowledge and new skills, not only in order to keep pace with rising customer needs, but also to retain an edge over the competition.
R = Responsibility
- Commitment or duty
- To fulfill tasks in accordance to job description
- In work, we refer to the duties you are normally assigned and obliged to carry out. Normally these duties are apparent in nature.
- For example, the Materials Manager is duty bound to purchase the right materials at the right costs and delivered at the right time.
O = Ownership
- It goes beyond responsibility
- It extends your responsibility areas
- It gives you a sense of duty to own the “ Total process”
- Committed to fulfill the tasks successfully and wholeheartedly
F = Focus
- Pay attention to a certain area. Do not deviate from the original problem area
- Constantly keep in mind that you need to do something
- Analyze, plan and develop (alternative) solutions
O = On-time corrective action
- Two key words: “On- time“ and „action “
- “On- time” means now and don’t wait for tomorrow
- “Action“ signifies doing it. “ Action“ has two parts; one is „reactive“‘ and means correcting the problem immediately and the other is „preventive“ and means preventing the problem from happening again.
- It means doing it and implementing what you have decided to correct the problem.
- It could also mean doing it and implementing what you have decided to improve the situation.